Business Development Executive

The Offer

  • Join a well-backed social commerce platform
  • Work alongside a team with extensive experience
  • Opportunity to learn and gain regional exposure

 

The Employer

Our client is a multiple category social commerce platform. They are well-backed by investors and run by highly-qualified and experienced team.

The Job

In this role, you will be managing a portfolio of Key Accounts, handling and resolving customer inquiries with strong customer satisfaction and generating insights into customer segments for use within business development.

You will be responsible for :

 

  • Achieving monthly sales targets by identifying and developing new customers.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Coordinating pre-sales and post-sales follow up.
  • Achieving and exceeding weekly and monthly KPIs.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
  • Ensuring the correctness of customer data and manage any data cleansing activities.
  • Continually testing and refining campaigns to gain insight and maximise usage and uptake.
  • Providing support on any requests or issues pertaining to CRM.

 

The Profile

  • Prior experience within a B2C sales / account management, CRM/Database Management or Customer Service role, in the Ecommerce industry will be preferred.
  • You ideally possess expertise in Direct Sales and have experience in dealing with Key Accounts, Own Retail, Travel Retail and Modern Trade.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are highly goal driven and work well in fast paced environments
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard

More Information

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