BoomersHub is a fast-growing Senior platform that helps you find just the right services for your loved ones. The company works to help seniors in their daily lives. We are moving forward with new products and services for Senior Industries such as Senior Living Communities and Home Care Agencies Referral Services and CRM for related businesses. BoomersHub aspires to be the One-stop solution for our aging Boomers.
We are looking for smart and energetic members in our team. As Call Center Agent, you will handle blended inbound and outbound phone, chat and email interactions. You will provide customer service and educate and upsell BoomersHub products and services.
- Act as “voice of BoomersHub”; communicate to customers, advisors and partners respectfully and tactfully.
- Handle inbound and outbound calls, chat and email communications.
- Recognize Sales opportunities and apply sales skills to upgrade customers
- Explain and sell BoomersHub products and services
- Contact customers and businesses to follow up on initial interaction.
- Deliver scripted sales pitch to customer
- Collect customer and business information from various sources
- Document customer and business information to CRM
- Appropriately escalate customer dissatisfaction
- Ensure first call resolution through problems solving and effective call handling
- Go the “extra mile” to facilitate future sales
- Achieve target to retain Company goal
Educational Requirements: Bachelor degree in any discipline, preferably in English or Marketing.
- Min 1 year
- The applicants should have experience in the following area(s):
Call Center, Customer Service, Sales
- Freshers with exceptional potentials are also encouraged to apply.
- Must have good interpersonal, communication and analytical skills
- Must able to work on US time zones
- Must be proficient with basic PC skills
- Ability to multi-task in a fast-paced environment
- Have to ensure accountability and highest transparency in work.
- Must have high speed internet connection
- Must have quiet and secure place to work at their home
- Excellent Communication skills
- Must be fluent in English as candidate will have to communicate with US clients
- Willing to learn on job
If you are the right person and confident to have above knowledge, please send your application to email@example.com along with recent resume. This position will be employed immediately.