Primary Responsibilities:

  • Provides guidance to branch associates regarding products, services, operational policies/procedures, and transactions.
  • Provides Regions Connects support to Business Services, Commercial and Wealth Management associates.
  • Proactively identify opportunities for process/training improvement.
  • Maintains service and performance standards based on internal scorecard metrics.
  • This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements:

  • Diploma or GED.
  • Three (3) years in a customer service or related support position.

Preferences:

  • Some college or college degree.
  • Two (2) years of branch platform and/or Contact Center experience.
  • Extensive product, services, policy and systems knowledge with noted proficiency in Regions Connects, Online Banking platforms, and View reporting.
  • Experience providing service levels via digital channels such as chat and email.

Skills and Competencies:

  • Strong verbal communication, written communication, and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Exceptional business written skills.
  • Advanced PC skills including Microsoft Office Suite.

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