We are looking for a new French employee in telework to join our Customer Service team at SmartrMail. The position is part-time while we are launching the application in French version

Key responsibilities:
  • Respond to customers via “Intercom” by being quick and friendly. Helpers solve their problems, suggest strategies and explain the application of SmartrMail.
  • Help the Marketing and Customer Success team in their prospecting, sales and demonstration of the application in video conference.
  • Work in collaboration with the product development team to identify problems and bugs, but also to improve the application based on customer feedback.
  • Possibility of evolution for the creation of Marketing content (blog writing), client prospecting, SEO, Adwords and sales negotiation with potential clients.
  • ICP for the position based on the NPS score and the conversion rate of users between their trial period and their subscription.
You are:
  • Excellent in French, since the role requires you to help customers in French via the chat application
  • Proficient in written English to also respond to customers in English when required.
  • Capable of demonstrating the application via video conference and answering users’ questions during these calls.
  • Particularly proficient in English to be able to communicate with the SmartrMail team and identify problems and bugs, and propose new improvements based on customer feedback.
  • Already trained on a customer relations position (1 year minimum experience)
  • Able to learn quickly and find solutions to new problems in a rapidly evolving start-up
  • Technology and internet lover
  • Passionate about a good user experience on the web and on mobile.
  • Friendly and responsible, who knows how to take on a project and take care of it.
Bonus points for:
  • Past experience in a start-up or in customer success consulting positions
  • Telecommuting experience
  • Experience in email marketing or e-commerce.
  • Web development skills (HTML, CSS).
Why join our team?
  • Improve an awesome product that customers love
  • Friendly and flexible working environment, with the possibility of development in a growing start-up
  • More experience and knowledge in new skills applied every day
  • Opportunity to work with various roles in the business between sales, marketing and product development.
  • Possibility transformation into full-time role according to the evolution of our customer base in France.
Half-time (15 hours per week), Tele-work
To bring: Your computer.

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