Title: ** Customer Success Specialist
*Type Of Employment: * Full time
**Pay:
 Hourly, 40 hours per week
Range: $5 to $8 USD Hourly

Description:
We are looking for a Customer Success/Support Specialist to join our fun and dynamic remote team. This role will take the lead on responding to customers, answering questions, continuously building Q&A library for self help, and working with team members to get answers quickly.

The type of person we’re looking for:
• Has Excellent Command of the English Language (both Oral and Written)
• Is a team player but can also work with minimal supervision
• Is honest and quick learner
• Has prior support desk or customer support experience (this is essential!)
• Has other technical skills
• Has the drive to succeed and grow with the company

If this describes you then we want you to apply!

What it’s like to be part of the team:
• You will join a team of fun-loving individuals who convert the word “working” to “having fun”.
• We understand that sometimes you may have to work overtime and make sure you are paid for the extra hours you rendered.
• Night shift is open for discussion

We do provide extensive training but have found that a good technical base is necessary.

To apply:
We value attention to detail. Please follow the these instructions exactly:

First, please use the opening line: “I’m a customer success rockstar!” and include in the body of your letter the following information:
-Resume your experience as customer support specialist, what type of products did you do support for?
-Mention your 3 biggest achievements while working in support

Next, please rate your skill level with the following (0 = no experience, 10 = complete mastery):

  • Google docs:
  • Spreadsheets:
  • Asana:
  • Help Scout:
  • Zen Desk:
  • Intercom:
  • Creating Macros:
  • Marquee:
  • Slack:
  • Remote Work Experience:
  • Spoken English:
  • Written English:

Finally, close your email with the words: I hope to join your team.

We are hiring immediately.

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