Support Candidates –

US based company seeking experienced candidates with good communication skills

Person A: 4:30 am to noon IST

Person B: 2:30 pm to 7:30 pm IST (Monday to Sunday)

Person C: to work part time 7:30 pm to 3:30 am IST on Sunday

Skills / Work Profile –

– Good on phone communications as they will be receiving after hour calls

– Performing research and solving problems proactively

– Solving client emails

– Monitoring day-to-day performance

– Flexible with working hours

– Project Management

– All positions are work from home positions.

– All positions require candidates that have good written and verbal communication skills in English.

– Must have reliable windows computer and smartphone.

– Must have reliable internet & quiet work area.

– Must be willing to work US hours.

Schedule:

  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Weekends

Experience: total work: 1 year (Preferred)

Education: Bachelor’s (Preferred)

Application Question:

  • On a scale of 1-10, how would you rate your Verbal English skills

On a scale of 1-10, how would you rate your Communication skills

Customer issues handled: Device setup or troubleshooting

Training provided: Yes – Training provided

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies

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