Deputy Manager – Technical Support – ISP Process

Hinduja Global Solutions is Hiring!!

HGS is looking for a Smart Deputy Manager to handle Technical Support for one of our ISP Processes in Hyderabad.

Interested – Please mail CV to priya.krishna@teamhgs.com

Job Description

  • Should have independently handled a Team of at least 80 – 100 FTEs
  • Should have managed an L1/ L2 ISP Support Process
  • Knowledge of Troubleshooting (OS, Network setup, Drivers, Connections), Networking, Topologies, Modem / Router troubleshooting, Issue Management, Ticket Management
  • Technical Support – ISO & ISMS
  • Awareness of quality standards like ISO / ITIL
  • Operations planning techniques and execution capabilities
  • Excellent in Business Communication & Professional Etiquette
  • Customer service and conflict resolutions skills
  • Has the potential to gain trust and rapport building
  • Decision Making and Numerical Ability
  • Coaches and mentors AMs & TLs
  • Hiring as per the process requirements
  • Handle skip level meetings for the processes
  • Grooming and creating back-ups for the Managers.

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