Linux/Cloud Support Engineer

ServerGuy is a leading Platform as a Service (PaaS) for Hosting WordPress & Magento.

As we continue to grow, we are looking for determined Support Engineers with outstanding communication skills who can provide enterprise-level support to our growing client list.

Our Stack – NodeJS, Terraform, Ansible, RunDeck, LXC, ZFS, ELK, Nginx, AWS, Zabbix, Prometheus, Kubernetes

Responsibilities

  • Deliver excellent customer support via email/helpdesk, and live chat
  • Server Monitoring & Incident Response
  • Deploy, Automate, Support, and Troubleshoot services
  • Migrate Applications to our Platform
  • Build, operate and support AWS Cloud environments
  • Write, update and enhance documentation including Playbooks
  • Provide periodic reports regarding maintenance and upgrade activities

Requirements

  • Experience as a Hosting Support Specialist or similar role
  • Experience with Linux-based servers & Virtualization
  • Experience with cPanel/WHM Control Panel
  • Technical awareness and ability to quickly understand new technologies
  • Experience with the WordPress/Magento stack (PHP, MySQL)
  • For Remote Workers: Quiet working environment free of distractions
  • For Remote Workers: Reliable high-speed Internet connection

Bonus Skills

  • Experience writing Bash, Python and Ansible scripts
  • Experience with AWS
  • Experience with Security & PenTesting

Why will your work be awesome?

  • Work From Home Opportunity
  • Chance to work on cutting edge technologies
  • Medical Insurance
  • Reimbursement of Certification Exams
  • Best learning experience
  • Opportunity to work in a dynamically growing international company where what you do has a direct and immediate impact.

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