Mobile Money Technical Operations Lead

Profile Summary: The candidate will be responsible for MFS Operations, Implementation, Client Interfacing and Escalation Management

Please Note: The candidate would be remotely working from home for the initial 2-3 months then he/she would have to move to Nairobi, Kenya permanently.

Position Requirements :

·       Holding a bachelor degree/ Master Degree in Tech preferable BE/BCA/B-Tech/MCA.

·       Experience Required: 10+ years

·        Good understanding of System Administration (Linux & Windows) and Database (Oracle).

·        Good Understanding of Database Performance Tuning, Database Security, Database Management and Data Maintenance.

·        Working experience of protocol domains of Mobile Money Network/Environment is required, such as knowledge of mobile money protocols ISO, HTTP get/post, HTTPS as well as other known standard protocols like SMPP, Diameter, SNMP, SOAP etc.

·        Understanding of Telecom & IP Networking fundamentals

·        Knowledge of Mobile voucher solutions, IN Interface for Airtime top-up, to the Post-paid Billing system for bill payment & to KYC system for eligibility criteria.

·        Good knowledge of service operations processes (at least 2+ years of experience in handling incidents, problems, changes, etc.).

·        Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process

·        Working Knowledge of M-Commerce(Mobile Money, IN and Etop-up Systems)

·        Experience and knowledge of banking application, mobile security and compliance is an added advantage for the candidate

·        Excellent oral and written communication and interpersonal skills

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