Candidate should be female with excellent command in English, willing to work in Early Morning Shift
Must have experience in international call center
At least 2 years’ Experience handling Quality Lead Position
Salary Bracket CTC 33k -35k P.M
Skills Required for a QA Team Leader
v Perform quality assurance reviews for Call Centre Operations globally for said Process
v Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
v Make recommendations to help reduce process variation and eliminate errors
v Track Business Unit responses for all findings identified from the process reviews
v Work with Management and develop project plans to address opportunities identified through process reviews
v Provide management with timely reports documenting observations from reviews
Experience:
- total work: 1 year (Preferred)
Education:
- Bachelor’s (Preferred)
Benefits:
- Health insurance
- Provident fund (PF)
- Paid leaves / Leave encashment
- Work from home
Shift:
- Yes – Day Shift
Training provided:
- Yes – Training provided
Work days per week:
- 5 days
Industry:
- IT Operations & Helpdesk
More Information
- Salary Offered ₹3,60,000 - ₹3,70,000 a year
- Total Years Experience 0-5
