Quality Analyst/ Quality Analyst Lead in International Call Center

Candidate should be female with excellent command in English, willing to work in Early Morning Shift

Must have experience in international call center

At least 2 years’ Experience handling Quality Lead Position

Salary Bracket CTC 33k -35k P.M

Skills Required for a QA Team Leader

v Perform quality assurance reviews for Call Centre Operations globally for said Process

v Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement

v Make recommendations to help reduce process variation and eliminate errors

v Track Business Unit responses for all findings identified from the process reviews

v Work with Management and develop project plans to address opportunities identified through process reviews

v Provide management with timely reports documenting observations from reviews

Experience:

  • total work: 1 year (Preferred)

Education:

  • Bachelor’s (Preferred)

Benefits:

  • Health insurance
  • Provident fund (PF)
  • Paid leaves / Leave encashment
  • Work from home

Shift:

  • Yes – Day Shift

Training provided:

  • Yes – Training provided

Work days per week:

  • 5 days

Industry:

  • IT Operations & Helpdesk

More Information

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