Remote Executive Assistant

Job Summary

Working with directors in UK, you will support all aspects of company operations and also take on additional responsibilities as the company grows. This will include; new customer engagement and enablement, maintaining account relationships and providing remote services to any new and existing customers. In this role you will provide full administrative and secretarial support at a senior level. And be able to handle sensitive and complex issues in a professional and objective manner for multiple clients simultaneously.

Main Responsibilities

  • Devising/maintaining office systems, including data management and electronic filing
  • Screening and making phone calls/emails, enquiries and requests, and handling them when appropriate
  • Organising and maintaining diaries, making appointments and managing emails
  • Dealing with incoming email and calls, often corresponding on behalf of others
  • Carrying out background research and presenting findings
  • Producing documents, briefing papers, reports and presentations
  • Liaising with clients, suppliers and other business partners
  • Carrying out specific projects and research to support progression on a variety of different projects
  • Taking responsibility of recording accounts, invoices, expenses and budgets
  • Quote research, invoicing and other accounting admin duties
  • Working closely with management taking on some of the manager’s responsibilities
  • Deputising for the manager, making decisions and delegating in the manager’s absence
  • Being involved in decision-making processes, based on sound data points
  • Working with remote senior level customers via email, phone, skype, whatsapp etc
  • Tracking task completion and regular reporting of progress via dashboards and client meetings
  • New customer acquisition, engagement, management and marketing activities

Experience & Skills

Soft Skills

  • Experienced Personal Assistant at senior management level
  • Experience of working with overseas customers (especially in the UK)
  • Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts
  • Ability to organise and plan own work as well as those of customers
  • Excellent attention to detail, with the ability to maintain a high level of accuracy
  • A flexible, proactive approach to work including the ability to prioritise and re-prioritise
  • Ability to work on own initiative
  • Ability to deal with sensitive information with discretion and to maintain confidentiality
  • Polite experience customer focused attitude, which high levels of EQ and ability to interpret customer opinions through virtual communications channels
  • Demonstrate capability to learn quickly and grow in her/his role

Hard Skills

  • Experience of electronic diary and email management
  • Excellent IT skills, including a working knowledge of presentation software packages, preferably Google Suite as well as Microsoft Office Word, Excel and PowerPoint
  • Excellent virtual working skills, including professional use of Skype, WebEx, collaborative tools
  • Understanding of accounts and bookkeeping at a foundational level
  • Able to conduct market research and write reports; and perform rudimentary quantitative analysis

Education

  • Educated to degree level or equivalent (required)
  • Fluent high level professional English, both written and spoken  (required)
  • Educated to masters degree level or MBA (preferred)
  • Any relevant degrees or certification – Accountancy, software, project management and etc. (preferred)

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