Remote Virtual Assistant

COGO Assist is a UK based start-up providing virtual subscription staffing to small to medium organisations. Our expertise comes from running our own business and maintaining/scaling/fulfilling operational needs of a growing business.

We provide subscription based virtual service  for all manner of businesses and have specialised service offerings/packages for businesses of all sizes and specialisations. Including but not limited to:

  • Business Administrative Services
  • Executive Assistant Services
  • Digital Marketing Services
  • Business Development Services
  • Accounting Services
  • Project management services
  • Legal Services

 

What does a Remote Virtual Assistant do?

As a remote assistant, you will be at the heart of a UK business or organisation. Working alongside your customers, you will prove invaluable in helping support them with the day-to-day running of the business with administrative and secretarial work, as well as other key business and project tasks key to each client company’s success. You will be engaging  remotely with clients based in the UK through multiple digital channels on a daily basis.

A brilliant multi-tasker, the job role is wide ranging. From project managing, organising diaries, keeping notes and scheduling meetings to social media marketing, a personal assistant can expect to enjoy a busy but varied day.

What is great about the role is the job varies depending on which clients you work with, from the high level company director and executives in the corporate city world to small startups run by a single person, there’s so much scope to experience different types of work, with different people and get involved in interested challenges faced by UK clients.

Job Summary

Working with directors in the UK, you will support all aspects of company operations and also take on additional responsibilities as the company grows. This will include; new customer engagement and enablement, maintaining account relationships and providing remote services to any new and existing customers. In this role you will provide full administrative support at a senior level, and be able to handle sensitive and complex issues in a professional and objective manner for multiple clients simultaneously.

Main Responsibilities

  • Carrying out market research and presenting findings
  • Producing documents, briefing papers, reports and presentations
  • Carrying out specific projects and research to support progression on a variety of different projects
  • Quote research, invoicing, bookkeeping and other accounting admin duties
  • Recording accounts, invoices, expenses and budgets
  • Social media marketing
  • Creating engaging & targeted content for blogs
  • New customer acquisition, engagement, management and marketing activities
  • Devising/maintaining office systems, including data management and electronic filing
  • Screening and making phone calls/emails, enquiries and requests, and handling them when appropriate
  • Liaising with clients, suppliers and other business partners
  • Deputising for the manager, making decisions and delegating in the manager’s absence
  • Working closely with management taking on some of the manager’s responsibilities
  • Being involved in decision-making processes, based on sound data points
  • Working with remote senior level customers via email, phone, skype, whatsapp etc
  • Tracking task completion and regular reporting of progress via dashboards and client meetings
  • Organising and maintaining diaries, making appointments and managing emails
  • Dealing with incoming email and calls, often corresponding on behalf of others

 

External Relationship Management

Company director’s, external clients both existing , new service providers (suppliers, contractors etc.)

Experience & Skills

Soft Skills

  • Experienced Personal Assistant at senior management level
  • Experience of working with overseas customers (especially in the UK)
  • Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts
  • Ability to organise and plan own work as well as those of customers
  • Excellent attention to detail, with the ability to maintain a high level of accuracy
  • A flexible, proactive approach to work including the ability to prioritise and re-prioritise
  • Ability to work on own initiative
  • Ability to deal with sensitive information with discretion and to maintain confidentiality
  • Polite experience customer focused attitude, which high levels of EQ and ability to interpret customer opinions through virtual communications channels
  • Demonstrate capability to learn quickly and grow in her/his role

Hard Skills

  • Experience of electronic diary and email management
  • Excellent IT skills, including a working knowledge of presentation software packages, preferably Google Suite as well as Microsoft Office Word, Excel and PowerPoint
  • Experience using design tools  – Adobe Photoshop, Canva etc.
  • Excellent virtual working skills, including professional use of Skype, WebEx, collaborative tools
  • Understanding of accounts and bookkeeping at a foundational level
  • Able to conduct market research and write reports; and perform rudimentary quantitative analysis

Education

  • Educated to degree level or equivalent (required)
  • Fluent high level professional English, both written and spoken  (required)
  • Educated to masters degree level or MBA (preferred)
  • Any relevant degrees or certification – Accountancy, software, project management, digital marketing, and etc. (preferred)

Preferred locations

Jalandhar, Nagpur, Faridabad, Ludhiana, Nagpur, Cochin ( or any other Tier 2 or Tier 3 Indian cities)

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