Senior UX Designer – Customer Journey (Remote)

Mattermost provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Intel, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.

We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you’ll learn more about working at Mattermost and come talk to us!

We’re looking for a Senior UX Designer who will help us build world class experiences for our messaging solutions through in-product awareness and education.Our ideal candidate is a strong, multi-disciplined designer with an outstanding eye for detail and the ability to produce high quality responsive interfaces across multiple platforms. Every day, you’ll work with product managers, developers, and members of our open source community to create intuitive and engaging user experiences.If you’re someone who loves fast-paced, high impact work, then you’d be a great fit for our team.

Responsibilities:

  • Proactively look for opportunities to improve the design and user experience of our product with a focus on in-product updates, new feature alerts, trial offerings, purchases, and renewals
  • Establish detailed usability and design guidelines for product development based on industry best practices and competitive benchmarking
  • Create and maintain a library of design and interface resources for use by product teamsWork closely with product managers, engineers, customers, and other stakeholders to gather requirements and understand usability concerns and areas for improvement
  • Produce designs of various fidelity depending on needs, ranging from sketching to mockups and prototypes
  • Plan and conduct user research and usability tests, documenting, communicating, and acting upon the results
  • Build relationships across product lines and functional groups to raise the standard for good design across the company

Requirements:

  • 5+ years of hands-on user experience and visual design in the software industry with a strong focus on responsive design for in-product awareness and education
  • Strong background in interaction design, with the ability to effectively articulate the rationale behind design decisions
  • Strong visual design sense and an impeccable attention to detail, with a drive to speak up when something is not implemented to your standards
  • Intensely curious, with a good understanding of analytics and a desire to learn from the data
  • Proficient in various research and design techniques such as qualitative research methods, personas, wireframing, task analysis, journey mapping, sketching, prototyping, usability testing, etc
  • Embody our company values: https://mattermost.com/about-us/#leadership-principles

More Information

Leave your thoughts

Share this job

How did you hear about this opportunity?

Please let Mattermost know you found this position on RemoteJobsIndia.in as a way to help us get more companies to post here!

Do you find it difficult to access remote jobs ?

Please subscribe to the supportive
community and learn the skills of finding remote job and being good at it too.

We will send you a weekly newsletter with a lot of love, support and inspiration.


`