Job Summary

 Should have basic knowledge and working knowledge on Tally Software.

(Additional training will be given as and when needed).

 Interact via telephone and optionally via email and messaging with customers who are approaching for support with technical issues in the product.

 Address the customer’s requirements by telephonic and online support.

 Customer complaints handling & to provide customer satisfaction. To collect feedback about service.

 Enquire customers about their interest in purchase of products, upgradation of products, obtaining paid subscriptions, renewal of licenses.

 Send price quotation, negotiate and follow-up as required to close the sales cycle.

 Be self-driven and complete the assigned tasks in expected and required time. Stay focused on work during the office hours.

Responsibilities and Duties

 1. Customer Relationship, Support and Satisfaction. (For Tally Software)

Qualifications and Skills

 Commerce Graduate. (Experienced candidates will be preferred)

 Fluency in spoken English, Marathi, Hindi.

 Good computer handling and comprehensive skills.

 Should have own working PC / Laptop and smartphone.

Benefits

 Salary + Incentives.

(Salary will be based on fixed KPI / sales points assigned to the candidate)

 Work from home / optional office.

Experience:

  • customer service oriented: 1 year (Preferred)
  • total work: 1 year (Preferred)

Education: Bachelor’s (Preferred)

Language: Hindi, Marathi Basic English (Preferred)

Shifts: Morning (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies

More Information

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