Technical Support Executive

As a Technical Support Representative, you will work with the customers to resolve routine and advanced technical issues as well as address general account concerns.

  • Provide world-class support via chat and email.
  • Troubleshoot, diagnose, identify issues through research, testing, and remote screen sharing
  • Communicate with customers to answer product questions and diagnose technical problems
  • Collaborate with the Engineering team to troubleshoot bugs and escalate issues
  • Serve as the voice of the customer and collect feedback and feature requests to drive continuous improvement across all departments.

Qualifications

  • Self-starter and self-learner who is continuously trying to improve themselves and processes
  • Prior technical support experience working directly with customers
  • Has excellent communication skills – both written and verbal
  • Is tech-savvy, adaptable, and comfortable with frequent product updates
  • Has superior customer service skills – owns the ability to be responsive, compassionate, resourceful and solution-oriented.
  • Possess a love and understanding of software and emerging technologies

Experience:

  • technical support: 1 year (Required)

Education:

  • Bachelor’s (Preferred)

Language:

  • English (Preferred)

Benefits:

  • Work from home
  • Flexible work hours
  • Phone / Internet reimbursement
  • Other

More Information

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