Walk-in for International Voice Process – Customer Support Executive

Formal Qualification: Any Degree (Certifications in Insurance Industry is an added advantage)

Experience: 10+ Years

Technical Skills: 10+ years and thorough familiarity with all insurance support activities in a Carrier and BGA setting, including:
New business
App entry
1035 exchanges
APS
Ordering requirements
Commission
Illustration
Case management
L&C

Roles & Responsibilities Office for primary employment Houston but suitable candidates may be offered work from home privilege.

Reporting: Will report to Senior Vice President

70% dedicated to client management
New client on-boarding
Client account management
Mining activities
Carve out business processes to meet client requirements
Knowledge transfer to India delivery team
Coordinate with offshore delivery managers
Ensure SOPs are put in place
Review quality and delivery metrics
Handle client escalations

30% dedicated to new business acquisition

Business development initiatives
Participation in industry conferences and promotional events

Travel Requirements:
Although suitable candidates may be able to work remotely, periodic travel may be required to:- Regional office in Houston (for appraisal, reviews, and strategy discussions)- Offices in India (for delivery personnel training)
eNoah-sponsored industry events
Key client meetings

Additional Responsibilities:
Competency Building: Candidate should demonstrate maturity, patience, and leadership skills for work with offshore team. Candidate must nurture and build team capabilities through training and enrichment programs
Identify and highlight risks to management
Share insight on industry trends and developments, advise on need to build new tools, capabilities, etc.
Help plan pricing strategies in line with market expectations

Location Houston, Texas
Contact HR Department, eNoah iSolutions, Inc., River Oaks,3730 Kirby Dr,Suite 1200, Houston, Tx 77098
Email: recruitment@enoahisolution.com

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