Hinduja Global Solutions is Hiring!!
HGS is looking for a Smart Deputy Manager to handle Technical Support for one of our ISP Processes in Hyderabad.
Interested – Please mail CV to firstname.lastname@example.org
- Should have independently handled a Team of at least 80 – 100 FTEs
- Should have managed an L1/ L2 ISP Support Process
- Knowledge of Troubleshooting (OS, Network setup, Drivers, Connections), Networking, Topologies, Modem / Router troubleshooting, Issue Management, Ticket Management
- Technical Support – ISO & ISMS
- Awareness of quality standards like ISO / ITIL
- Operations planning techniques and execution capabilities
- Excellent in Business Communication & Professional Etiquette
- Customer service and conflict resolutions skills
- Has the potential to gain trust and rapport building
- Decision Making and Numerical Ability
- Coaches and mentors AMs & TLs
- Hiring as per the process requirements
- Handle skip level meetings for the processes
- Grooming and creating back-ups for the Managers.