Education Counselor

OpenHouse is reimagining the future of after-school education. We believe learning is not about the rat race but about enjoying the process. Learning is fun with friends and the community. A community of students, parents and the best-curated educators is what we plan to build. Founded by Stanford graduates, OpenHouse is headquartered in Bangalore. Covid-19 has reshaped every aspect of our lives. Education is no exception, with the world learning to learn online. However, ed-tech so far is designed only for access, not engagement and retention.

Children consume content (pre-recorded or live) and practice MCQs. But the learning doesn’t feel natural, warm, or relatable. If our children are going to learn online, we will have to make it a social and immersive experience. We believe we’re amongst the first few companies in the world pushing ed-tech to a new era of highly social and community-driven learning.

Key responsibilities:
1. Work on owning the end-to-end sales journey for the new and returning customers
2. Build relationships with parents and students through continued engagement, primarily over phone and text
3. Work on sharply identifying the customers’ needs and pain points, and counsel them appropriately in order to convert to closure
4. Support the sales process through accurate and timely data entry on CRM and other data management tools
5. Collaborate with other internal teams to ensure seamless operations
Skill(s) required
Salesforce
English Proficiency (Spoken)
English Proficiency (Written)
Who can apply

1. Must enjoy the challenge of working in a fast-paced, start-up environment

2. Ability to adapt to change, execute fast, and learn

3. High attention to detail and comfortable in managing multiple leads with different needs at various stages in the user journey at the same time

4. Must have persistence, patience, and grit in the sales process with the ability to deal with failure

5. Must be empathetic, high on communication, and a self-starter who is hands-on in managing parent/student/teacher relationships and solving unexpected situations

6. Must be able to appreciate the role of data in the supporting process and forming strategic decisions

7. Must have a bachelor’s degree

8. Fluency in written and spoken English and spoken Hindi required

9. Familiarity with Kannada or Bengali preferred

10. Should have an internship or project-based experience exemplifying the mindset highlighted above

11. Experience in sales, customer service, or other customer-facing roles would be preferred

Perks
Health Insurance

More Information

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