Full Job Description: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.


* Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.

* Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

* Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).

* Begin to proactively assist customers to avoid or reduce problem occurrence.

* Work is often reviewed by Supervisor or Team Lead. Education and Experience Required:

* High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education. Knowledge and Skills:

* Articulate in excellent written and verbal communication skills.

* Experience in customer facing role either remote or face to face.

* Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

* Demonstrated problem solving skills.

* Accuracy in data entry.

* Excellent fluency in language to be supported.

* Experience in a phone based remote role, e- support, e-chat, or similar.

* Familiarity with computer technology.

* Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.


  • Evening shift
  • Night shift

Supplemental Pay: Overtime pay

Experience: total work: 1 year (Preferred)

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